Return and exchange methods
1. If you need to return the product, please contact the customer service staff within 7 days of receiving the product and provide information such as "name", "order number", "contact number", "name of returned product", "reason for return and photo", etc. Customer service staff will assist you in returning or exchanging goods after receiving them.
Return Instructions
Returned goods must be unused and have no damage or malfunction caused by non-human defects; please keep the complete original packaging (including outer packaging carton), otherwise returns will not be accepted.
Returns cannot be accepted under the following circumstances:
More than 7 days.
The product has been opened and used, or has been damaged due to human factors, such as stains, malfunctions, damage, wear, abrasions, scratches, and dirt.
The packaging of returned goods is damaged and incomplete, or the invoice and accessories are missing.
Malicious or mass returns.
Return process
Contact customer service staff → Confirm that returns are available → Prepare complete products and invoices → and send them back to the customer service staff’s address.
Refund instructions
Credit card payers: After confirming that the return is successful, the money will be directly refunded to the original payment credit card account.
Cash on delivery: After confirming that the return is successful, the refund fee will be transferred to the bank account you provided.
Exchange instructions
Exchange products must be unused and have no damage or malfunction caused by non-human defects; if the store prompts you, please keep the complete original packaging (including outer packaging carton), otherwise the exchange will not be accepted.
Exchange process
When you and the store mutually agree to exchange the goods, please return the original order and place a new order at the store; the company will only send you an invoice for the difference and collect or refund the fees; if not The difference will not need to be processed separately.